Case studies
Selected examples of improving products, delivery and customer experience, with the context behind the results.
Case study 01Featured case study
I led quality across The Economist and Espresso apps and the content delivery platform behind them. Close collaboration with product and engineering, layered automation, integration testing and physical-device coverage made performance, stability and release readiness easier to assess.
Case study 02Code changes lost much of their time to manual handovers and constant rebasing. I measured where the time went and planned a release train. In QA’s part, which I lead, the share of Playwright test runs passing without a retry roughly doubled; the train itself has not run yet.
Case study 03Leading QA across the UK and EMEA, I drove an automation transformation spanning desktop and API testing. We replaced legacy TestArchitect automation with FlaUI, reduced regression execution from 15 hours to 1–2 hours, and introduced a Playwright API testing framework covering 100% of endpoints.
Case study 04I reviewed the platform’s AI evaluations to make sure they tested the feature, not just the judges’ criteria. Improving unstable tests and assertions raised the pass rate from just over half to three in four within a month, and new dashboards made the evals’ effectiveness, time and cost, and the success rates of live user journeys, visible.
Describe the team, the release process or the workflow, and what is getting in the way.